Last updated: October 20, 2026.
Scope and contact This policy explains how EZ Locksmith handles information through its website and business portal. For questions or a request concerning your information, call (678) 433-0655 or use the website contact page. The operator of this website is EZ Locksmith, a mobile locksmith business serving the Atlanta area. We do not operate a walk-in storefront through this website.
Information collected When you request service, we receive the name, telephone number, service address, service details and any email address, scheduling preferences or photographs you provide. Business account records may also include company and billing details, properties, authorized contacts, purchase order references, estimates, approvals, documents and records of payments made outside the website.
The website maintains sign-in, session, security, consent and activity records needed to operate accounts and help prevent misuse. Hosting and email systems may also generate technical logs. Do not submit passwords, alarm codes, lock combinations, payment card details or unrelated sensitive documents. Share only information and photographs you are authorized to provide.
How information is used We use information to review and respond to enquiries, confirm service arrangements, manage business accounts, maintain work and billing records, provide requested documents, protect accounts, investigate problems and meet applicable recordkeeping obligations. Submitting a request permits communication about that request; it is not a blanket authorization for unrelated advertising.
Access and service providers Authorized EZ Locksmith personnel and service providers supporting the requested work may receive information needed for their roles. Hosting, transactional email and backup providers process information to support the website. Authorized users of a business account can access records permitted by their organization and role. Information may also be disclosed when legally required or reasonably necessary to address fraud, security incidents or legal claims.
Cookies and saved drafts The website uses cookies needed for secure sign-in and sessions. While completing a service request or business registration, the browser tab can keep a draft for up to 24 hours in session storage. Uploads and consent are not included in this draft, and successful submission clears it. This version of the website does not use advertising pixels or third-party analytics scripts.
Payments This website does not collect payment card details or process payments. The portal can record invoices and payments handled externally. A separate payment provider's terms and privacy notice govern information submitted directly to that provider.
Retention, requests and security Information is retained for the service, account, security, accounting and legal purposes for which it is needed. Requests to access, correct or delete information can be made through the contact channels above. We may need to verify identity and authority before responding. Some records may need to be retained for legal obligations or disputes; backup copies may remain until their normal replacement.
We use access restrictions and other safeguards, but no website or transmission method can guarantee absolute security. Keep access to your email account secure and report suspected unauthorized use promptly. The portal is intended for adults authorized to act for themselves or their organization. Contact us if a child has submitted information that should be removed.